Shipping policy

Last updated: October 29, 2026

Where we ship

We currently ship to all 50 U.S. states and Washington, D.C. We do not ship to APO/FPO/DPO military addresses or outside the United States.

Shipping cost

Shipping is free on every order.

Delivery time

Our products ship from different warehouses, so delivery times vary by item. The estimated delivery time for each item is shown on its product page and at checkout. In general:

  • Processing: 1–3 business days to prepare and hand your order to the carrier.
  • Transit: 7–15 business days after shipment.

If your order contains items from different warehouses, they may arrive in separate packages at no extra cost. Business days are Monday to Friday, excluding U.S. federal holidays. If we can't ship your order within the time stated, we'll email you with a new estimate and you can choose to cancel for a full refund.

Holiday orders

During holiday seasons we post order cut-off dates on our website. Orders placed after the cut-off may arrive after the holiday.

Customs, duties and taxes

Some items ship from our partner warehouse overseas. All import duties and fees are included in our price. You will never be asked to pay anything extra on delivery.

Tracking

When your order ships you'll receive an email with a tracking number. Tracking can take 2–3 business days to show updates.

Address errors

Please double-check your address at checkout. If you notice a mistake, email us before the order ships and we'll fix it. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the correct address.

Lost or damaged packages

If the carrier confirms your package is lost in transit, or it arrives damaged, we'll send a replacement or refund you, whether or not you purchased Shipping Protection. Contact us within 7 days of delivery for damaged items, or if tracking shows no movement for 10 business days.

Shipping Protection (optional)

Shipping Protection is an optional add-on at checkout. In addition to the coverage above, it covers:

  • Packages marked "delivered" by the carrier that you did not receive, including porch theft;
  • Packages misdelivered by the carrier;
  • Priority handling: we send your replacement right away, without waiting for a carrier investigation.

To make a claim, email support@kindlylane.com within 14 days of the delivery date shown in tracking.