Refund policy

Last updated: October 29, 2026

We want you to love your order. If something isn't right, we'll make it right. This policy explains how returns, replacements and refunds work at Kindly Lane, operated by Lodestar Commerce LLC.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, email us at support@kindlylane.com within 7 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, your choice. You do not need to send the item back.

Change of mind

Changed your mind? You can request a refund for unused items in their original packaging within 30 days of delivery. Email us at support@kindlylane.com with your order number and the item you'd like to return.

Depending on the item, we will either:

  • send you return instructions. Returns go to our fulfillment warehouse, which may be located outside the United States. Return shipping is paid by the customer, and we refund the item price once the return arrives; or
  • refund the item price without requiring a return, and you keep the item.

We'll tell you which option applies before you ship anything. Please don't send items to our business address: it is a mailing address and cannot accept returns. Original shipping charges and add-ons such as Shipping Protection are not refunded for change-of-mind returns.

Items that can't be returned

  • Items marked "Final sale" on the product page (unless damaged or defective)
  • Personalized or custom-made items (unless damaged or defective)
  • Gift cards

Order cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible; most orders ship within the processing time shown in our Shipping Policy.

Add-ons

  • Shipping Protection is refundable if you cancel before the order ships. After shipment it is non-refundable, because coverage is already active.
  • Extended Warranty (where offered) is refunded in full if you return the item it covers.

Refund timing

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Need help?

Please contact us before opening a dispute with your bank. Most issues are solved within one email. Email: support@kindlylane.com.